Question 1

Do you deliver Australia-wide?

Accepted Answer

IndiBrew delivers to Sydney and Melbourne. Delivery to areas outside the CBD may be available within 10km of the CBD and may incur a delivery charge.

Question 2

What is your delivery window?

Accepted Answer

Standard deliveries usually take 2-3 days, though this can be reduced where we understand a client's profile intimately, which may reduce the time and availability.

Question 3

What payment methods do you accept?

Accepted Answer

IndiBrew accepts standard electronic payment methods for wholesale orders. Contact us for account-specific billing and invoicing options.

Question 4

Can I change or cancel my order?

Accepted Answer

Yes. Contact IndiBrew as soon as possible after placing an order to make changes or cancellations. See our delivery and returns policy for full details.

Question 5

Do you offer corporate accounts?

Accepted Answer

Yes. IndiBrew offers corporate and trade accounts with tiered B2B pricing, standing orders and a dedicated account portal.

Question 6

Do you deliver in areas outside the CBD's of Melbourne and Sydney?

Accepted Answer

Only if they are within 10kms of the CBD and it may incur a delivery charge.

Question 7

What is your returns policy?

Accepted Answer

IndiBrew accepts returns in line with our delivery and returns policy. Contact us within a reasonable timeframe for damaged or incorrect items.